Terms & Conditions

These terms apply to this website and to every service bought through it. By buying a service you also accept the client agreement shown before payment, which forms part of these terms. Please read both.

1. Who we are

Nourish Align Renew is operated by Cris Brown, Ontario, Canada. Contact: [email protected], [mailing address].

2. Nature of the services

Our nutrition, hair mineral analysis (HMA) and educational services are intended to support understanding and informed wellness decisions. They do not diagnose or treat medical conditions and do not replace consultation with a qualified medical professional. You remain responsible for your own health decisions and for consulting your doctor about any medical concern, medication or condition.

3. Eligibility

You must be at least 18 years old and able to enter into a binding agreement.

4. Buying a service

• Prices are shown in Canadian dollars (CAD) or US dollars (USD). The checkout uses the currency shown at the time you buy. Applicable taxes are shown at checkout.
• Payment is processed by Stripe. Your purchase is complete when Stripe confirms payment.
• Nothing is released, including instructions, forms, booking links or messaging, until payment succeeds.
• Prices and inclusions may change; the price shown when you buy is the price you pay.

5. Payment plans

Where a two-instalment plan is offered, the second instalment is charged automatically to the same card 30 days after the first. Results-review calls are bookable only once both instalments are paid. If the second instalment fails, we will ask you to update your card; services that depend on full payment are held until it succeeds.

6. Memberships

Memberships renew monthly until cancelled. You can cancel at any time through the membership portal; cancellation takes effect at the end of the period already paid for. There is no proration or refund for part of a period. Calls included in a membership must be used within their three-month period and are forfeited if unused.

7. Bookings

Calls included with a purchase are booked through single-use links sent after payment. Please give at least 24 hours' notice to reschedule; calls missed without notice are forfeited.

8. Hair mineral analysis

Lab testing is performed by CanAlt Laboratories. You are responsible for following the sample instructions and for sending your sample to the lab. If a sample cannot be analysed because the instructions were not followed, a replacement kit may carry an additional charge.

9. Your responsibilities

• Provide accurate contact information and use the same email address throughout
• Tell your doctor about any changes you make to your diet or supplements
• Keep your booking links private; they are single-use and linked to your purchase

10. Intellectual property

Reports, protocols, guides and other materials we provide are for your personal use only. They may not be copied, shared or resold.

11. Refunds

Purchases are final once work begins, subject to your statutory rights. Please see the Cancellation & Refund Policy.

12. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to a service is limited to the amount you paid for that service. We are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law, including under consumer protection laws that apply where you live.

13. Privacy

Our Privacy Policy explains how we handle your personal information.

14. Governing law

These terms are governed by the laws of Ontario and Canada. If you are a consumer outside Canada, you also keep the protections of the mandatory consumer laws where you live.

15. Changes

We may update these terms. Purchases are governed by the terms and agreement in force when you buy.