Client agreement

This agreement is between you (the "Client") and Cris Brown, operating as Nourish Align Renew (the "Practitioner"). By ticking the boxes and typing your name below you accept it in full, together with the Terms & Conditions, Privacy Policy, Cancellation & Refund Policy and Educational Disclaimer published on this website.

1. Nature of the services

The Practitioner provides nutrition education, hair mineral analysis (HMA) interpretation and wellness coaching. These services are educational. They do not diagnose or treat medical conditions and do not replace consultation with a qualified medical professional. The Client remains responsible for their own health decisions and agrees to consult their doctor about any medical condition, medication, pregnancy or concern, and before changing their diet or supplements.

2. What you are buying

The service, price and inclusions are those shown in the summary above and on the service page at the time of purchase. Nothing, including instructions, forms, booking links, reports, protocols or messaging, is released until payment succeeds.

3. Payment and no refunds

Purchases are final and non-refundable once payment is made, subject to any statutory right to cancel where the Client lives (see the Cancellation & Refund Policy). By buying, the Client asks the Practitioner to begin straight away and accepts that, once the test is registered with the lab or the kit is dispatched, the right to cancel no longer applies to that part. Lab tests, kits and the Practitioner's time are committed at the point of purchase. Where a two-instalment plan is chosen, the Client commits to both instalments; the second is charged automatically 30 days after the first, and services that depend on full payment, including the results-review call, are held until the balance is paid.

4. Memberships

Memberships renew monthly until cancelled through the membership portal. Cancellation takes effect at the end of the period already paid for, with no proration or refund. Membership calls must be used within their three-month period and are forfeited if unused.

5. Hair mineral analysis

Lab analysis is performed by CanAlt Laboratories. The Client agrees to follow the sample instructions and to send the sample to the lab. Turnaround depends on shipping and the lab. A sample that cannot be analysed because the instructions were not followed may require a replacement kit at an additional charge.

6. Calls, messaging and scheduling

Calls included with a service are booked through private links sent after payment and, where applicable, once results are in. The Client agrees to give at least 24 hours' notice to reschedule; calls missed without notice are forfeited. Messaging, where included, is open for the period stated for the service and is for questions about the Client's plan; it is not for urgent or emergency matters.

7. Recording consent

The Practitioner may ask to record a call so she can write an accurate summary. The Client can decline, or ask her to stop, at any time without affecting the service. Recordings and transcripts are processed privately, are not shared with third parties and are deleted once the summary is written.

8. Confidentiality and privacy

Information the Client shares is kept confidential and handled as described in the Privacy Policy. Health information is kept in the Practitioner's client platform, not on this website. The Client agrees not to send health details through the website contact form, chat helper or booking pages.

9. Materials

Reports, protocols, guides and resources are for the Client's personal use and may not be copied, shared or resold.

10. Limitation of liability

To the fullest extent permitted by law, the Practitioner's total liability for any claim relating to a service is limited to the amount paid for that service, and the Practitioner is not liable for indirect or consequential loss. Nothing in this agreement limits liability that cannot be limited by law.

11. Ending the agreement

Either party may end the working relationship by written notice. Fees already paid are not refunded. The Practitioner may decline or end services where they fall outside her scope of practice, in which case any unused portion will be dealt with fairly in writing.

12. Governing law

This agreement is governed by the laws of Ontario and Canada. Consumers outside Canada keep the protections of the mandatory consumer laws where they live.

13. Acceptance and your copy

Ticking the two boxes and typing your name below has the same effect as a signature. The agreement version, its text fingerprint and the time of acceptance are attached to your Stripe payment reference; the full agreement is emailed to you with your instructions and can be printed or saved from this page at any time.